Refund Policy

Credit packs

• If you haven't used any credits from a pack, you can get a full refund within 7 days of buying it. Email us from the address you sign in with.
• Once you've used credits from a pack, that pack can't be refunded.
• A failed generation gives its credits back to your balance automatically. You don't need to ask.
• Credits don't expire, so there's no rush to use them.
• When a pack is refunded, its credits are removed from your balance.
• If a pack is refunded, or its payment is reversed by your bank (a chargeback), after some of its credits were used, the rest of its credits are removed and the used ones are owed: they come out of the next credits the account gets.

Design preferences

• A technical failure automatically returns any credits charged for that generation.
• Simply disliking a style, color or decoration does not qualify for a credit refund.

Digital downloads

Digital downloads (such as guide bundles) are delivered right after payment and can't be refunded once delivered.

Exceptions

We also refund, within 7 days of purchase:

• Problems on our side that stopped you from using what you bought
• Duplicate charges caused by a payment error

How to ask for a refund

Email support@getairoomdesign.com from the email address you sign in with and, if you have it, your order number (it's in the order confirmation email from Waffo). You can also ask in Waffo's buyer portal: open the order under Payment History and click Report Issue.

We check whether any credits from that pack have been used and reply within 1–3 business days. An approved refund is paid back to your original payment method by Waffo (Waffo.com Limited), our merchant of record; card refunds usually arrive within 3 to 10 business days. Your purchase is also covered by Waffo's Buyer Terms.

Contact

For questions about this Refund Policy, please contact us at support@getairoomdesign.com.